game stuck on 0% loading
Since alpha 5 we've had several reports of the game not loading (staying on 0% at the downloads screen). We've identified several underlying causes for this and the soltuons are as follows

Example of the issue

Possible causes and thier solutions

Anti-virus
The most common cause is the use of anti-virus software.
Many Anti-virus software (avast, Malwarebytes, McAfee, Norton, etc...) have the ability to block web services from applications which are not known to them.
If you are running any anti-virus software (not just those listed above) it's worth exiting them and attempting to restart Chainmonsters to see if the issue still occurs.
If it does not occur, we suggest adding exclusion rules in to your anti-virus software.
Here's some guides on how to do that:
Avast: https://support.avast.com/en-ww/article/Antivirus-scan-exclusions
Malwarebytes https://support.malwarebytes.com/hc/en-us/articles/360039024133-Exclude-detections-in-Malwarebytes-for-Windows-v3
McAfee https://service.mcafee.com/?page=shell&shell=article-view&articleId=TS102056
Norton https://support.norton.com/sp/en/us/home/current/solutions/v3672136
if you're having issues or your anti-virus is not listed above, you're more than welcome to start a chat with us for support!

No anti-virus software is perfect. All of them produce what are called "false positives". This means they sometimes mark good, honest software as potentially unwanted.

Ad Blockers
The next very common cause of this error is the use of ad blockers. To be clear, we don't use any adverts in our products, but several ad blockers will block servers that we use to deliver our content.
If you use any adblocker we suggest disabling it and restarting Chainmonsters to see if this resolves the issue. If it does, try to add exceptions in to your adblockers to allow Chainmonsters to connect to our servers.
Some common ad-blockers that cause these issues:
Hosts file modifications
AdAway for android
PiHole

Firewalls
Another somewhat common cause is firewalls. Firewalls are used to block certain ports, protocols, and applications from accessing other networks. Most every device by default has a firewall and it is enabled. Whereas usually default firewalls wouldn't cause this behaviour it cannot be ruled out.
The use of third party firewalls (Glasswire, PiHole, SolarWinds, etc...) are much more likely to cause this issue. It is recommended that you deactivate them and try to relaunch Chainmonsters to see if this issue is resolved.

VPN/Proxy
A very common cause for those trying to connect from countries outside of the Americas/Europe. The use of VPNs and Proxies are common to circumvent restrictions and sometimes produce better gameplay performance. However many of these services come with inbuilt firewalls/security protocols which can cause more issues while playing the game.
Please if you're connecting witha VPN/Proxy, please try to connect without it to see if the issue still occurs.

DNS
Everyone has a DNS (Domain Name Server) even if they don't know about it. More often than not this is either defined by your ISP (Internet Service Provider) or your router/modem.
DNS' are vital to connect to internet services, but many of them have imposing restrictions in place, especially those from an ISP.
to circumvent these possible issues we recommend trying another DNS server which you can manually set.
There's several free DNS options, here's just some of them which don't have restrictions against our game-servers:
Cloudflare - 1.1.1.1
Google 8.8.8.8
Quad9 9.9.9.9
Google's Public DNS documentation has great guides on how to set a custom DNS. Of course they recommend their own DNS (8.8.8.8/4.4.8.8) but you can change this out for any you'd like.
DNS Guide - Windows: https://developers.google.com/speed/public-dns/docs/using#windows
DNS Guide - MacOS: https://developers.google.com/speed/public-dns/docs/using#macos
DNS Guide - Linux: https://developers.google.com/speed/public-dns/docs/using#linux
DNS Guide - IOS: https://developers.google.com/speed/public-dns/docs/using#ios
DNS Guide - Android: https://developers.google.com/speed/public-dns/docs/using#android

Still not working?
If you're still having this issue and you've tried all the above, please start a chat with us so we can further support you.
Was this article helpful?
Cancel
Thank you!